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December 08, 2020

The E-Referral platform has been successfully built and implemented by Information Services JSC

Just in 2 months period Information Services JSC has managed to build and implement the Electronic Referral Integration Platform, which is part of the National Health Information System (NHIS). More than 9,300 e-referrals have been issued in the first week of the platform launch. Nearly 1,600 general medical practitioners have already managed to issue the document through their software. The system also works successfully with the reference laboratories that have a contract with the National Health Insurance Fund and perform COVID-19 testing. The Electronic referrals submitted by GPs are processed by laboratories and the results are returned in electronic format. The most active in using e-refferal are the general practitioners from Sofia, Plovdiv, Burgas and Varna.

The National Health Information System servers are working normally and no process delays have been registered so far. The medical software developers haven`t reported any technical issues up to now. The Information Services JSC team works 24/7 to support the software companies and to resolve the integration cases, if needed.

The e-referral platform implementation was extremely complicated due to involving many participants of different spheres in the process. It required a high level of cooperation, communication and coordination in a pandemic situation under the strict preventing COVID-19 spread measures. It is important to note that the medical software market is free and more than 50 companies using different technologies operate on it. The Information Services JSC team had to find an individual approach and solution for each and every of them in order to be able to integrate the platform and ensure the proper operation of general practitioners and laboratories.

Thus Information Services JSC managed to successfully complete the process of platform implementation within the deadlines set by the Bulgarian Ministry of Health. In order to bring the e-referrals project to a successful conclusion, the company management reassigned tasks to its experts according to the state's priorities. Meanwhile, Information Services JSC continued working on other projects related to the National Health Information System and health care in general, as well as performing its functions as a National system integrator of the state administration.

By the successful implementation of the E-referral project Information Services JSC significantly supported the Bulgarian authorities in the fight against the COVID-19 pandemic. This is another step to preserve the health of Bulgarian citizens, general practitioners and first-line doctors. The e-referral project will provide a clearer picture of the overall morbidity in Bulgaria and will support COVID-19 dissemination preventing measures.


About Information Services JSC

Information Services JSC is the Bulgarian national system integrator of the state administration. The company creates, develops, maintains, and monitors the operability of information systems of national importance. Information Services JSC is a major partner of state institutions and implements key projects of strategic importance for Bulgaria. The company is a leader on the Bulgarian market in the development, implementation and maintenance of new technological solutions. It is as well the first certified provider of Qualified electronic signature services in Bulgaria and is a long term technological partner of Central Election Commission. Information Services JSC has a branch structure that covers all the regional cities in Bulgaria. The company employs over 580 highly qualified experts in various fields of the ICT sector.  The company is certified according to the international standards ISO 9001: 2015 for quality management, ISO / IEC 27001: 2013 for information security management, ISO / IEC 20000-1: 2011 for management of the provided IT services and LSTI N ° 1642-131-V1 .0 for the issuance and management of qualified certificates for electronic signatures, electronic seals and qualified electronic time stamps.