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Citizens and businesses have saved nearly 4 million euros thanks to the electronic services implemented in the Central Register of Special Pledges (CRSP). The system was launched by Information Services on July 1, 2023, and so far, over 360,000 applications for the registration of seizures, special pledges, and leases have been submitted electronically, saving 50% of the required fee paid at the counter. The data shows that only 4% of all applications were submitted in person, confirming the steady transition to digitization of services. The register is entirely public and provides electronic services for every stage of the process, from submitting applications for registration or changes in pledge circumstances, announcing deeds and other related actions required by law, to issuing certificates and generating reports.
"The Electronic Register of Special Pledges ensures full publicity, transparency, and traceability of the processes related to the registration procedure," stated Nikoleta Stoyanova, head of the Business Analysis Department at Information Services. According to her, the electronic system has solved long-standing problems with special pledges and ensures compliance with the order of entries, which is extremely important for the registration process in order to comply with the principle of opposability. "The register has established itself as a reliable guarantor for credit institutions," Stoyanova added.
In addition to electronic services for citizens, the CRSP has a fully functional and fully electronic automated exchange with the National Revenue Agency's system regarding property seizures within the scope of the Special Pledges Act.
Submitting applications electronically not only saves significant funds but also saves a lot of time for citizens and businesses, while reducing the workload of employees in the registration services. A total of over 425,000 applications have been registered, with only 1% rejected, which is due to fewer errors or missing documents when using electronic administrative services. Data from the system show that for 23% of applications, officials have given instructions for rectifying irregularities, and nearly 28,000 certificates have been issued electronically.