Nikoleta has been working at Information Services since 2015, moving through various positions in the company as a Marketing Expert, Business Analyst, Senior Business Analyst, and since 2023 she has been the Business Analysis Manager. She has 17 years of project management experience, including 9 years of IT project implementation and management experience and 8 years experience in information systems business analysis. In 2019 she won the Business Analysis Project of the Year Award, established by the Bulgarian section of the International Institute of Business Analysis (IIBA) for the project "Development of a single information system for courts", and in 2023 she won first place in the "Sector Project of the Year" category of the PMAwards 2023 of the Project Management Institute Bulgaria for the project "Optimization of the Single e-Justice Portal to create conditions for increasing access of citizens and legal entities to e-justice".

Nikoleta has the following certifications: BCS International Diploma in Business Analysis, TOGAF®9 Certified Certification, Business Architecture Mastery Certification BAMP, PRINCE2® Practitioner Certificate in Project Management, Certificate in ITIL® 4 Foundation, BCS Professional Certificate in Advanced Requirements Engineering ADVRE, BCS Practitioner Certificate in Requirements Engineering SREN , BCS Certificate in Business Analysis Practice SBAP, BCS Certificate in Systems Modelling Techniques UML, BCS Foundation Certificate in Business Analysis FBA, Agile Business Analysis Certificate ABA, etc.

Her professional interests focus on applying innovative data and information visualization practices using static, dynamic or interactive visual elements. Nikoleta is interested in combining different tools when performing business analysis and identifying opportunities to improve business operations and processes by applying successful models.

She holds a Bachelor's degree in International Economic Relations from the International Higher Business School, Botevgrad, a Master's degree in International Economic Relations from the Economic Academy D. А. Tsenov, Svishtov and a Master's degree in Transport Management and Logistics from Todor Kableshkov University of Transport, Sofia.