With reference to the application for access to public information received by the Ministry of Electronic Governance with reference No MEU-10056 dated 28.06.2023, we provide information on the issues raised:

According to the actual deed of incorporation – i.e. the Articles of Association dated 04.05.2020, as published in the Commercial Register, Information Services is a joint stock commercial company with registered capital of BGN 2 298 495, divided into 2 298 495 book-entry registered shares with a par value of BGN one per share, each with voting rights. The registered objects are: "production and trade, in Bulgaria and abroad, in information products and consumables, research and development, leasing, including financial leasing, rental of own movable and immovable property and equipment, carrying out training and professional qualification for the purpose of income generation, mediation in information and employment of Bulgarian citizens in other countries and of Bulgarian citizens and foreign citizens in the Republic of Bulgaria".
According to publicly available data, the company does not receive funding from the state budget and as of 31.12.2022 has a staff of 635 employees, total for the Head Office and the branch network.
As a joint stock company registered in the territory of the Republic of Bulgaria, Information Services is governed by the provisions of article 158 et seq. of the Commercial Act, as well as by other applicable provisions of the effective Bulgarian laws. The circumstances and acts concerning the business of the company, which should be publicly available, are imperatively defined by the Commercial Act and subsidiarily by the Commercial Register and the Register of Non-Profit Legal Entities Act. The information required by law, including that on the financial position of the company (Annual financial statements), has been duly disclosed in the company's account at the Commercial Register and the Register of Non-Profit Legal Entities.

As a public company, the types of financial and non-financial information about the company's business that are subject to public disclosure and provision, respectively, are set out in article 29 of the Public Companies Act (PCA) and articles 61 and 64 of its implementing regulation (IRPCA). Financial information is generally that contained in the annual financial statements. The non-financial information includes at least the elements of the non-financial statement referred to in article 48 of the Accounting Act, as well as reports on risk assessment, human resources and labour relations, sustainability, environmental impact, related party transactions and a report on the members of the management and control bodies, including a report on their remuneration, a report on the fulfilment of the public service obligations entrusted to them and of the public policy objectives. Information on the company's business is published on its website in accordance with the requirements of article 64, paragraph 1 of the IRPCA. Following their adoption by the General Meeting of Shareholders the annual financial statements drafted by the company are published in the Commercial Register and the Register of Non-Profit Legal Entities and the Electronic Information System for Public Companies maintained by the Public Companies and Control Agency.

In accordance with article 63 of the IRPCA, Information Services has adopted and published an Information Disclosure Policy, which is publicly available at https://www.is-bg.net/bg/about.
Information Services operates in a fiercely competitive environment. The relevant market is saturated with a large number of companies offering similar services and is considered to be one of the most highly competitive industries. The company does not enjoy any market privileges arising from the dominant state ownership of its capital and does not fall within the categories of entities to which direct (in-house) assignments can be made.

As an employer, Information Services concludes individual employment contracts with its employees pursuant to the Labour Code, which regulate the main elements of the employment relationship. The provisions of the Labour Code, the Collective Labour Agreement and the Internal Salary Rules of Information Services are strictly observed when determining the amount of the salary and additional remuneration. Basic and additional salaries are paid in cash.

Over the last 5 years, one-off additional cash bonuses have been paid to staff for individual project performance in accordance with the Internal Salary Rules.
The amount of salary funds is determined according to the projects implemented. For the last 5 years, according to the Annual Statements of Comprehensive Income, total remuneration expenses (including basic and additional remuneration) amounted to 29.7% of the revenues, which is typical for companies - system integrators in the field of information and communication technologies, such as the business performed by Information Services and is a reflection of the role of the human factor in the field of high-tech information services, including during and after the Covid-pandemic. Supplementary remuneration expenses amounted to 5.3% of revenues, including 0.9% for the management staff pursuant tor the Labour Code.